Refund policy

Return Policy

We are committed to ensuring your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your order, we offer a 7-day return policy from the date of delivery, under all circumstances, including items that arrive damaged or defective.

 Eligibility for Return

Returns are accepted for any of the following reasons:

The item is defective or damaged upon arrival

 Conditions

Returns must be initiated within 7 calendar days from the date the item is delivered.
The item must be returned in its original packaging, along with all accessories, manuals, and documentation.
Proof of purchase (receipt or order confirmation) is required.
Items must be shipped back using a trackable method; we are not responsible for items lost during return transit.

Return Process

1. Contact our customer service team at starfallsco@gmail.com within 7 days of delivery to request a return authorization.
2. Provide your order number and the reason for the return.
3. Once approved, we will provide instructions for returning the item.

 Damaged or Defective Items

If your item arrives damaged or defective:

Please contact us immediately upon receipt.
Provide clear photos of the damage/defect along with your order number.
We will offer the option of a full refund, replacement, or exchange at no additional cost.

Refunds

Approved refunds will be processed to the original payment method within 7–10 business days after we receive and inspect the returned item.
Shipping fees are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect item).

Non-Returnable Items

While we strive to accommodate all returns, certain items may be non-returnable due to hygiene or safety reasons. Such exceptions will be clearly noted at the time of purchase.

If you need help initiating a return, please contact our customer service team at starfallsco@gmail.com. We are here to assist you.